![]() If not you will need to contact your Internet Service Provider for assistance. Once you have placed your order you should receive an e-mail (sent to your registered e-mail address) confirming that your order has been successfully received.Į-mails are generally delivered immediately, but if you have not received it within 30 minutes check that you still have internet connection and are able to receive other e-mails. How do I deal with substitute or discontinued products? You can find contact details on the left hand side of the "Your Booker" page when you are logged into your account. If you need to review an existing delivery arrangement you should contact your local Branch Manager. If there are any reasons that we are unable to provide a delivery to your business then this will be explained to you by your local Branch Manager. Delivery charges or higher minimum drop values may also be applied if the delivery requires non-standard services, for example, excessive distance from the branch, excessive time to unload, access issues for our vehicles or health and safety related requirements. Infrequent or one off delivery slots are subject to availability and may also be subject to service charges or higher minimum drop values. For delivery orders, you will generally have to agree regular weekly order(s) and delivery time slot(s) with your branch. Multi Search, Enter Codes, Browse Categories and Search.ĭo I have to order online, or do you have other methods of ordering?Ĭollection orders are subject to a minimum order amount. This option allows you to view previous orders and simply load them all into your trolley in one go.ĭo you shop online and in-store? If you want to see a combination of purchases you have made online and in-store, you should use Recent Purchases to view them.Īlternatively a number of search options are available to you, i.e. You can create up to 20 shopping lists on your account and use these lists to add products to your trolley every time you order.ĭo you regularly order the same products? If you do, Copy Previous Orders may be the best method for you. This simple hand held device enables you to scan the barcodes of products you want to order and upload them directly to your trolley.ĭo you generally buy the same products but not necessarily on every order? If you do, it may be beneficial to take some time to set up shopping lists, e.g. We have a number of ordering options available to you that we hope will make your life easier ĭo you regularly order a large amount of different products? If you do, it may be easier for you to use our USB scanner. I can't use some of your ordering options on the website? ![]() This will allow you to switch between accounts without having to logout/login. If you want to switch between customer accounts without any restrictions follow steps above, then from each individual account send Link My Account requests to all other accounts. If you are in the linked account and wish to return to the original one you will need to log out of the current account and log back into the main one.Ģ. You are now able to access the linked account from your original one Click on Account - In My Linked Accounts, select Link My Account (All approved linked accounts will be displayed) - Enter the customer number and email address of the account you would like to link - Click Send Request - Login to the account you are linking and select Account, My Linked Accounts, and Approve or Decline If you want to be able to access other accounts, but wouldn't want them to access your own account you can set up a one-way link. If you have multiple accounts and would like to link them together you have two options available to you.ġ.
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